Position Overview
Walnut Media is seeking an enthusiastic and detail-oriented individual to serve as Front Office Coordinator. As the first point of contact for our customers and visitors, you will play a pivotal role in creating a welcoming and professional environment while supporting our team with a variety of administrative and sales-related tasks.
Key Responsibilities
Front Desk Operations:
Greet and assist visitors with a warm and professional demeanor.
Manage incoming phone calls, direct them to the appropriate departments, and answer basic inquiries.
Distribute prizes to contest winners, organize and file paperwork accordingly.
Maintain the cleanliness and organization of the front desk and reception area.
Customer Interaction:
Serve as the “Director of First Impressions” by ensuring all interactions reflect Walnut Media’s values.
Assist customers with inquiries, providing information about our services and escalating issues as needed.
Administrative Support:
Manage day-to-day office operations as directed by the business manager, including filing, data entry, and maintaining office supplies.
Prepare and distribute reports as directed by management.
Learn Natural Log radio traffic system in order to serve as back up as needed
Sales Assistance:
Support the sales team by organizing and creating sales materials as needed, maintaining records, and assisting with client communications.
Write and process orders, ensuring accuracy and timely submission.
Help manage and update customer databases and CRM tools.
Collaborate with the sales team on special projects and campaigns.
Run daily ticket revenue report for leadership
Qualifications
Proven experience in a front desk, administrative, or customer service role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities with attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
Ability to maintain a professional and friendly demeanor under pressure.
Familiarity with CRM systems is a plus.
What We Offer
A dynamic and collaborative work environment in a locally owned, community-focused company.
Opportunities for growth and professional development.
Competitive compensation and benefits package including free basic health care (discounted hospitalization), 3 weeks PTO and 401K match
Position will report to the Corporate Business Manager
How to Apply
If you’re passionate about providing exceptional customer service and thrive in a fast-paced, team-oriented setting, we’d love to hear from you! Please submit your resume and a brief cover letter to shelley@walnutmediausa.com
About Walnut Media
Walnut Media is led by a veteran team of broadcast and marketing
professionals with decades of experience. Our goal is to provide
quality, local-focused programming to our listeners and effective advertising
and marketing solutions for our clients and provide a productive, fun and
family-friendly workplace for our co-workers. EOE. Walnut Media operates Boomer Radio in Omaha and Lincoln, The Heartlands Christian Voice KCRO, The Best Mix 101.5FM and Big Dog 1340/98.9 in Fremont, Bluffs Country 106.5FM in Council Bluffs, Performance Digital and Performance Podcast.
Join us in making a lasting impression!
